TeamSupport Integrates with Oracle Sales Cloud
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
Posted Jan 6, 2015
Page 1

TeamSupport.com, a provider of customer-focused B2B customer support software, has partnered with Oracle Sales Cloud, allowing Oracle customers to integrate their support and sales efforts to gain greater visibility into the entire customer experience. The TeamSupport application is also available in the Oracle Cloud Marketplace.

Integrating TeamSupport with Oracle Sales Cloud allows sales and support teams to work closely together so that both sides can get a holistic view of the customer relationship.

This new integration further enables collaboration by removing barriers between sales and customer support. Customer contact data is automatically synced from Oracle to TeamSupport, and tickets created in TeamSupport are pushed to Oracle. This eliminates the need for duplicate entry in multiple systems and gives field sales reps visibility into customer service issues that could affect their sales.

"TeamSupport is committed to helping customer support and help desk teams serve their customers better, faster, and with greater collaboration," said Robert Johnson, CEO of TeamSupport, in a statement. "Our integration with Oracle Sales Cloud further extends the capabilities of both systems so that users gain a deeper understanding of their own customers."

TeamSupport has been a member of the Oracle Cloud Marketplace since September 2013. Other recent integrations have included Salesforce.com CRM and Zoho CRM.

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
Related Articles
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
Oracle sales cloud customers can use VoIPstudio CTI connector for inbound and outbound communications.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us