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March 21, 2016

CRM Across the Wire
TrueInfluence Partners with Bombora
The partnership will bring Bombora's intent data to TrueInfluence InsightBASE.
Broadvoice Adds Contact Center Capabilities
Partners can bundle new cloud-based contact center services from Five9 with PBX. (Featured on SmartCustomerService.com.)
OpinionLab Launches Its Winter 2016 Release
OpinionLab's VoC solution helps companies act on customer feedback.
ReadyTalk Integrates with Act-On
The newest integration provides lead generation from webinars.
Jive Updates Many of Its Collaboration Tools
New corporate communication offering, integration with Sysomos, and HIPAA compliance for Jive-w apps further bolster Jive's product suite.
Gigya Launches Registration-as-a-Service
Gigya's Registration-as-a-Service (RaaS) is an end-to-end customer registration system.
CRM Featured Articles
Lattice Engines Releases Lead Enrichment
The new tool arms B2B marketers and sales reps with insights to better segment and target their accounts.
Gartner Business Intelligence and Analytics Summit, Day 2: Creativity Is Key
Speakers and sessions focused on approaching data and analytics in nontraditional ways.
InContact Expands Its Customer Interaction Cloud
The latest release from inContact provides omnichannel routing, workforce optimization, voice as a service, and an open cloud platform. (Featured on SmartCustomerService.com.)
Insight
Data Scientist Is This Year's Hottest Job
Glassdoor rankings identify data scientist as the best job in America
The Next Step
CRM in Accounting: The Tide Turns?
An industry begins to accept it has to work harder to find and keep customers—and CRM can help
Viewpoints
5 Ways to Unlock Dollars Hidden in Your Sales Contracts
Contract lifecycle management software isn't only helping legal—the sales department gets a boost as well.
Customer Service: A Chance to Build Loyalty
Every interaction is a moment in truth that can turn customers into brand advocates. (Featured on SmartCustomerService.com.)



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