Biographical Information
Jessica Sebor

Articles By Jessica Sebor
Posted 01 Mar 2012 [March 2012 Issue]
As the startup failure rate grows, owners strive to boost revenue, maintain profitability, and acquire customers.
Posted 02 Nov 2011 [November 2011 Issue]
Posted 24 Aug 2010 [August 2010 Issue]
Posted 24 Aug 2010 [August 2010 Issue]
Posted 24 Aug 2010 [August 2010 Issue]
Thanks to Virtual Hold Technology, Southwest Airlines' passengers have the choice to hang on or hang up.
Posted 11 Mar 2010 [March 2010 Issue]
Posted 11 Mar 2010 [March 2010 Issue]
Posted 11 Mar 2010 [March 2010 Issue]
In the first-ever appearance of this category, Callidus Software takes the inaugural crown.
Posted 01 Sep 2008 [September 2008 Issue]
As a new player sits atop the category for the first time in years, consultancies are facing "a necessary shift to compete in the new SaaS world," according to one analyst.
Posted 01 Sep 2008 [September 2008 Issue]
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Posted 04 Jul 2008
Services-oriented architecture--and the Web services it supports--is one of today's hottest software trends. It's also one of the least understood
Posted 01 May 2008 [May 2008 Issue]
International Cruise & Excursions sails into workforce management with Aspect Software.
Posted 01 Apr 2008 [April 2008 Issue]
With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.
Posted 01 Feb 2008 [February 2008 Issue]
Impact 360 helps to forecast warmer service for a southeastern telecom's "snowballing" contact center.
Posted 01 Feb 2008 [February 2008 Issue]
Optimizing operations can intimidate the strongest of marketing departments, but with able people, good processes, and strong technology, the beast may be conquered, one bite at a time.
Posted 01 Aug 2007 [August 2007 Issue]
Marketers can make more opportunities by testing to facilitate performance decisions, rather than going on intuition. The question is, which test is best?
Posted 01 Jul 2007 [July 2007 Issue]
NCSU and SAS agree to deliver the first master's degree in advanced analytics--the program may help to usher in an era for knowledge workers or may be, simply, viral marketing
Posted 01 Jul 2007 [July 2007 Issue]
Unica teaches the info management company how to work smart.
Posted 01 Jul 2007 [July 2007 Issue]
A government site fosters community love through a fresh Web upgrade.
Posted 01 Jun 2007 [June 2007 Issue]
The onus is on marketers to go green through their actions, not their words, as consumers become more environmentally aware.
Posted 01 Jun 2007 [June 2007 Issue]
Business & Decision Group announces plans to acquire Inforte at a 33 percent price premium, spelling big wins for Inforte shareholders and a broader U.S. presence for Business & Decision.
Posted 15 May 2007
Jive Software enters the Web 2.0 world with Clearspace X, a solution that helps companies develop public communities for consumers, tightening the relationship between company and customer.
Posted 14 May 2007
About one-fifth of consumers now seek third-party advice first for service problems, according to a new report from Jupiter, which helps uncover how this new consumer behavior can best be served.
Posted 09 May 2007
At the Unica Corporation's annual user conference, the vendor maps out new ways to for its customers to cope with growing consumer power.
Posted 08 May 2007
Baynote releases Community-Guided eCommerce, a system to let customer behavior guide like-minded consumers on the Web.
Posted 01 May 2007
Shiny, clean data and solid lead qualification will help satisfy all by closing the nutritional sales-and-marketing info loop.
Posted 01 May 2007 [May 2007 Issue]
JetBlue implements a Web self-service solution to power customers to field their own questions and let agents focus on the human touch.
Posted 01 May 2007 [May 2007 Issue]
The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs.
Posted 01 May 2007 [May 2007 Issue]
The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
Posted 30 Apr 2007
As CMOs continue to struggle with job security, a new study from the CMO Council and MarketBridge reveals that stability may be attained through measurement and definition.
Posted 24 Apr 2007
Understanding the individuality of how consumers approach social networking is crucial for marketers trying to take the Web 2.0 plunge, according to a new report.
Posted 23 Apr 2007
At SAS's annual user conference, the vendor announces plans to build a data-driven worldwide corporate culture, starting by grooming analytics workers in school and building target technology.
Posted 18 Apr 2007
The SAS Global forum commences in Orlando with the promise to put power into the hands of customers; BI platforms are another must.
Posted 17 Apr 2007
The software giant releases BlackBerry support for its CRM solution as the mobile market ripens -- but will it increase customers' appetites for Oracle Siebel Wireless?
Posted 13 Apr 2007
Salesforce.com announces the release of a slew of new Web 2.0-based document management solutions, taking them out of the realm of strictly CRM and popping the lid of possible future product releases.
Posted 10 Apr 2007
A new study finds that company response to service emails are in a downward spiral; can best practices reverse the slump?
Posted 09 Apr 2007
Despite what reporting vendors might want enterprises to believe, spreadsheets are here to stay--the key for coping is to understand and manage them.
Posted 03 Apr 2007
The company releases Spring 2007, featuring Web 2.0 multichannel measurement, an upgrade that according to one analyst is fashionable for Web-analytics vendors.
Posted 02 Apr 2007
There are customer service technology vendors making dynamic acquisitions and expanding their broad product portfolios that don't necessarily fit neatly into one of the seven Service Leader categories. In keeping with that our third annual Service Excellence award recipient, M2M Holdings, made two smart deals that plunged it directly into the full-suite CRM and knowledge management arenas. Also, we present our second annual Rising Star awards, spotlighting under-the-radar tech providers that are making serious strides to deepen their competitive footprint.
Posted 01 Apr 2007 [April 2007 Issue]
It's clear, as the impact of commoditization continues to sweep across various verticals, that devoting serious energy to customer care processes is a bona fide strategy for strengthening brand loyalty. CRM magazine acknowledges five companies that realized eye-catching returns on their contact center services and technology investments with service-and-support deployments in the areas of Web-support services, workforce optimization, speech solutions, hosted contact center services, and agent-facing universal desktop.
Posted 01 Apr 2007 [April 2007 Issue]
The customer care market in 2006 evolved at an enthralling rate, as providers of service-and-support technologies and services toiled to bolster their capabilities through strategic partnerships, head-turning mergers and acquisitions, and deepened research and development--all with the goal of helping companies provide stellar service. At the forefront of these developments are our 2007 Service Leaders--the contact center market's leading vendors in seven areas: computer telephony integration, interactive voice response, Web-support services, workforce optimization, quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a blend of weighted criteria comprising analyst ratings for customer satisfaction, depth of functionality or services, and company direction, coupled with financial strength throughout the past year evidenced by revenue and revenue growth.
Posted 01 Apr 2007 [April 2007 Issue]
The customer care market in 2006 evolved at an enthralling rate, as providers of service-and-support technologies and services toiled to bolster their capabilities through strategic partnerships, head-turning mergers and acquisitions, and deepened research and development--all with the goal of helping companies provide stellar service. At the forefront of these developments are our 2007 Service Leaders--the contact center market's leading vendors in seven areas: computer telephony integration, interactive voice response, Web-support services, workforce optimization, quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a blend of weighted criteria comprising analyst ratings for customer satisfaction, depth of functionality or services, and company direction, coupled with financial strength throughout the past year evidenced by revenue and revenue growth.
Posted 01 Apr 2007 [April 2007 Issue]
A crackpot scheme made an obscure cartoon show a household name, but was the bomb scare in Boston worth the buzz?
Posted 01 Apr 2007 [April 2007 Issue]
NICE Systems releases a new IP video security offering and a video management upgrade; the moves show a growing interest in network video.
Posted 27 Mar 2007
SMBs worldwide are facing numerous obstacles to growth as an unstable global economy and limited resources make the smaller companies scramble for funding.
Posted 26 Mar 2007
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
Posted 20 Mar 2007
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
Posted 19 Mar 2007
Adoption of on-demand solutions by SMBs continues to increase, but many smaller companies are still wary of the concept of software-as-a-service, according to a new study.
Posted 13 Mar 2007
Small and medium businesses are quick adopters of Web 2.0, fueled by cost and performance pressures, according to a new study from AMI.
Posted 12 Mar 2007
Beagle Research releases its third annual WizKid awards, which honors both big companies and niche players that have been frontrunners of innovation in the industry.
Posted 06 Mar 2007
Genius.com comes out with a program for SalesGenius that aims at meshing the departments of marketing and sales; one analyst sees the value for companies with long sales cycles.
Posted 05 Mar 2007
This will be a watershed year for online marketers experimenting with the web as a channel--here's how to reach beyond the banner ad.
Posted 01 Mar 2007 [March 2007 Issue]
Companies are looking to take a piece of Second Life's digital pie because of its explosive membership, but will this move prove virtually insignificant?
Posted 01 Mar 2007 [March 2007 Issue]
A database management provider finds that sometimes the most valuable ROI can be all in your head.
Posted 01 Mar 2007 [March 2007 Issue]
With the release of its Marketing and Sales Effectiveness Suite, the company attempts to facilitate clear communication between marketing and sales.
Posted 27 Feb 2007
The company announces the public availability of its community platform that helps marketers to make social networking mean more than mere viral efforts.
Posted 26 Feb 2007
With the release of InQuira 8, the e-service vendor sets its sights on supporting Web 2.0, a move that one analyst predicts will spark a "dramatic year for this company."
Posted 20 Feb 2007
Verint scoops up Witness today, which marks major consolidation in the market, while propelling Verint to the head of the contact center solutions game.
Posted 12 Feb 2007
A new Forrester Wave on enterprise CRM finds Oracle and SAP to be riding at the crest, while a number of competitors stock the sea with solid options.
Posted 06 Feb 2007
Business Objects announces its plan to dip into the midmarket with a product line targeted at helping SMBs begin their first BI intitiatives.
Posted 05 Feb 2007
Social networking sites have bloomed in the past year or so, but just how valuable are they to marketers and how can that value be leveraged?
Posted 01 Feb 2007 [February 2007 Issue]
The Kentucky Derby host spurs its Web site's content delivery to gallop into the winner's circle.
Posted 01 Feb 2007 [February 2007 Issue]
New aroma-centered milk ads started a buzz, mostly among marketers.
Posted 01 Feb 2007 [February 2007 Issue]
The first Hispanic marketing programs crop up in the Midwest and online, speaking to a need in the workforce for multicultural marketers.
Posted 01 Feb 2007 [February 2007 Issue]
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
Posted 30 Jan 2007
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
Posted 29 Jan 2007
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
Posted 23 Jan 2007
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
Posted 22 Jan 2007
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
Posted 16 Jan 2007
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
Posted 15 Jan 2007
Defining what a qualified lead means to a company is the first of many steps on the road to closing the marketing and sales loop, according to a new report.
Posted 09 Jan 2007
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
Posted 08 Jan 2007
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
Posted 02 Jan 2007
The transition marketers have had to make--from creative souls to metrics mavens--has occurred quickly over a relatively short period of time. Here, a brief on recent developments and some tips for remaining competitive.
Posted 01 Jan 2007 [January 2007 Issue]
CRM investment continues to increase in the vertical as companies turn to PRM, analytics, and order management to get a tighter grasp on customers.
Posted 01 Jan 2007 [January 2007 Issue]
BBBS can now produce reports on the level of need per school district.
Posted 01 Jan 2007 [January 2007 Issue]
A financial planning company for retirees collects a hefty pension after altering its poor targeting practices.
Posted 01 Jan 2007 [January 2007 Issue]
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
Posted 28 Dec 2006
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
Posted 19 Dec 2006
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
Posted 18 Dec 2006
ISV partnerships in the past have been strictly tech-driven, but a new study reports that marketing and sales capabilities are also becoming important attractors in these relationships.
Posted 12 Dec 2006
As online shopping among teenagers continues to grow, retailers must focus on teens' relationship to technology and family to reap the most from this market, according to a new report.
Posted 11 Dec 2006
Unica releases the latest version of its Web-analytics product, Affinium NetInsight 7.1, focused on ease of use and tighter multichannel tie-ins.
Posted 05 Dec 2006
Witness Systems gets customer feedback management functionality with the purchase of Amae Software, a move that may spark a customer feedback trend in the contact center market.
Posted 04 Dec 2006
Simple, rewarding BI tools have been developed over the past three years, quietly accelerating marketers' ability to see and hear.
Posted 01 Dec 2006 [December 2006 Issue]
European energy provider ScottishPower tones its customer service with a new Web site that allows customers to more effectively help themselves.
Posted 01 Dec 2006 [December 2006 Issue]
As text messaging becomes a hot direct marketing channel, marketers must be careful that the message is helpful, not harassing.
Posted 01 Dec 2006 [December 2006 Issue]
The opportunity for text-message marketing would seem to be growing as more cell phone users get SMS savvy, but consumers still fiercely guard their numbers.
Posted 28 Nov 2006
Cyber Monday, the online retailer's Black Friday, will see the highest level of spending for this post-Thanksgiving shopping day of any year to date; high interest in e-retail popularity will continue year 'round.
Posted 27 Nov 2006
Sterling Commerce announces its acquisition of Comergent Technologies to marry Comergent's order capturing capabilities with Sterling's order fulfillment software.
Posted 21 Nov 2006
Baby Boomers have a strong online customer presence, but companies must pay attention to factors aside from age to get the full picture of this cohort.
Posted 20 Nov 2006
Leading CRM software vendors are looking to build out service oriented architecture to increase the flexibility of solutions, which will lead enterprises slowly but steadily to integrate SOA.
Posted 14 Nov 2006
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
Posted 13 Nov 2006
The acceleration means a greater return on investment for companies and a bigger piece of the enterprise pie for marketers.
Posted 09 Nov 2006
Pitney Bowes Group 1 makes additions and upgrades to its data management offerings, built on a new platform; pressure in the market is quickly increasing, according to one analyst.
Posted 07 Nov 2006
Skill level is dwindling and now this labor lake must be stocked through a better human capital investment, according to a new study from PricewaterhouseCoopers.
Posted 06 Nov 2006
Members of Generation Y were the first to mature in a media-saturated, tech-savvy world--here's how to blow past the buzz and get the brand into their brains.
Posted 01 Nov 2006 [November 2006 Issue]
Television marketing must realize a choice for its future: cope or fight.
Posted 01 Nov 2006 [November 2006 Issue]
Unica helps to streamline campaigns and manage a burgeoning customer base for VTR GlobalCom in the land of poets.
Posted 01 Nov 2006 [November 2006 Issue]
The BPM software provider announces the launch of Hyperion System 9 Release 9.3, which focuses on data cleansing and integrity, as well as integration.
Posted 31 Oct 2006
Increased customer activity and better search engine performance will grow paid search, but companies must mind their budgets, according to a new study.
Posted 30 Oct 2006
SaaS is touted as a budget saver for SMBs, but a new report reveals that on-premise versus on-demand costs must be viewed from several angles.
Posted 24 Oct 2006
A new survey of 5,000 Web developers finds that interest in new Web languages and technologies is growing, meaning higher levels of site performance for users.
Posted 23 Oct 2006
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
Posted 17 Oct 2006
Some customers have more value to a company than others and it pays to treat them accordingly--precision marketing tools can help, a new study finds.
Posted 16 Oct 2006
Companies place a high value on call center service, but as yet have not invested in the technology and training to support it, according to a new study.
Posted 10 Oct 2006
Vertical-specific RPM solutions provider MVI Technology may help the enterprise solutions provider to get more industry expertise and functionality.
Posted 09 Oct 2006
Oracle's release of PeopleSoft Enterprise Financial Management 9 underscores the call for compliance in the marketplace and motion on the Fusion road map.
Posted 03 Oct 2006
Its stigma as a menace to service is fading, from both the company and customer end, according to a recent report; customers want service quality, no matter where it comes from.
Posted 02 Oct 2006
This past summer's Disney-fueled pirate craze forces a question: What does a station wagon have to do with the Jolly Roger?
Posted 01 Oct 2006 [October 2006 Issue]
Once industry leaders get past their own fears of SaaS, adoption will grow more rapidly than it already has.
Posted 01 Oct 2006 [October 2006 Issue]
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
Posted 26 Sep 2006
Its Client Development solutions line aims to help professional service firms stay competitive in a notably saturated space.
Posted 25 Sep 2006
Adoption rates for workforce management may be high, but a recent study finds that usage and value metrics remain disproportionately low.
Posted 22 Sep 2006
The recipients were named at the destinationCRM 2006 Conference dinner last night in San Jose.
Posted 19 Sep 2006
Sage acquires the mobile division of its partner, Corum, in an effort to increase mobile integration; mobility is hot now for companies that want to invest in a product.
Posted 15 Sep 2006
With 80 percent of computers lacking core protection, the CMO Council and the National Crime Prevention Council launch the Take a Bite Out of Cyber Crime campaign.
Posted 11 Sep 2006
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
Posted 08 Sep 2006
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
Posted 05 Sep 2006
Has the software giant's on-demand application incubated for too long?
Posted 01 Sep 2006 [September 2006 Issue]
The growing popularity of the Web site has marketers looking to blast off into the new social networking frontier. Will they crash in security and clutter issues?
Posted 01 Sep 2006 [September 2006 Issue]
My Wedding Favors gets a major boost in convergence rates tying the knot with Kefta, a search-targeting solution provider.
Posted 01 Sep 2006 [September 2006 Issue]
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
Posted 31 Aug 2006
Viral marketers are diving into the social networking space, but a recent study says they must not make any sudden moves if they want to gain customer trust.
Posted 29 Aug 2006
B2B CMOs want more quantifiable results, but many still do not take the appropriate steps to acquire these numbers.
Posted 28 Aug 2006
Paid search functionality gets a big boost today with both Salesforce.com and NetSuite releasing separate versions of leads tracking and management solutions with Google Adwords.
Posted 22 Aug 2006
A new study from Experian showcases the crucial differences between owners of incorporated and unincorporated small businesses that marketers need to know.
Posted 21 Aug 2006
A recent security evaluation of Cognos 8 Business Intelligence highlights new risks in the marketplace.
Posted 14 Aug 2006
The company expands its Microsoft integration and mobile solutions with the release of Maximizer Enterprise 9.5, in a move to ease the woes of the SMB sales force.
Posted 08 Aug 2006
Security is becoming a higher selling point for customers according to a CMO Council report; incorporating a message of safety into your brand can boost sales.
Posted 07 Aug 2006
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
Posted 01 Aug 2006
Marketing resource management is growing up--and adding muscle to ROI--as companies seek to codify strategies and track marketing budgets.
Posted 01 Aug 2006 [August 2006 Issue]
The marketing of energy drinks to four-year-olds cues questions of social responsibility.
Posted 01 Aug 2006 [August 2006 Issue]
The pending release of AOLVideo.com, a comprehensive video library, raises questions of competition and advertising value in the video sharing space.
Posted 31 Jul 2006
Eloqua's Summer 2006 Conversion Suite offers customers the ability to create customized programs and moves the company toward true platform status.
Posted 25 Jul 2006
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
Posted 24 Jul 2006
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
Posted 18 Jul 2006
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Posted 17 Jul 2006
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
Posted 11 Jul 2006
More channels and a recovering economy are leading to a free flow of marketing dollars, according to a study.
Posted 10 Jul 2006
Decreasing time spent and the number of searches per visit are the best ways to create valuable search experiences and boost conversion; common sense and best practices go hand in hand.
Posted 07 Jul 2006
Overcommunication and spin can have the opposite of a marketer's intended effect.
Posted 01 Jul 2006 [July 2006 Issue]
Microsoft partner IBIS wades in to help a financial services company with unmanageable sales leads.
Posted 01 Jul 2006 [July 2006 Issue]
The companies forge the first partnership to make on-demand business software available through a retail chain.
Posted 27 Jun 2006
Advertising agency execs at the DMA's annual conference speak to the growth and prominence of search marketing as a channel that enables companies to learn while they sell.
Posted 22 Jun 2006
The DM Days conference takes a deep look into the best and worst ways to develop marketing strategies in the digital world.
Posted 21 Jun 2006
Small companies lead the growing trend of word of mouth marketing, according to Jupiter Research.
Posted 16 Jun 2006
A new family of Microsoft solutions promises to make the integration between the software company's desktop offerings and enterprise solutions more seamless and cost-effective.
Posted 13 Jun 2006
Web-only merchants outperform multichannel marketers in online customer satisfaction, according to a new study from ForeSee and FGI.
Posted 09 Jun 2006
Virtual Management announces the integration of Electronic Virtual Assistant into Outlook, enabling users to call in voice information to the Microsoft platform.
Posted 06 Jun 2006
Web search-and-navigation experience capacity is not matching customer needs, which can lead to mediocre revenues and reduced customer loyalty.
Posted 02 Jun 2006
As invalid click percentage projections oscillate, it is important to stay focused on fraud identification and filtration.
Posted 01 Jun 2006 [June 2006 Issue]
TeaLeaf releases TeaLeaf CX, a rich datastore for online customer experience that provides companies a complete view of consumer interactions, along with a family of applications to analyze them.
Posted 30 May 2006
Low revenue, customer adoption, and product-activity levels indicate a loss of short-term momentum in a long line of steady growth.
Posted 29 May 2006
Customers put top value on employee interaction, not the lowest price--they want access, experience, price, product, and service.
Posted 04 May 2006
A new study throws fire at a number of business management values and calls the CRM industry into question.
Posted 02 May 2006
In the wake of the Enron scandal, the message most people got was not to get caught.
Posted 01 May 2006 [May 2006 Issue]
NICE Systems will acquire IEX and Performix; is it the start of a major trend in the contact center solutions industry?
Posted 28 Apr 2006
The conference covers info about online business strategies and previews of new e-marketing, sales, and customer service offerings.
Posted 25 Apr 2006
The Hackett Group finds that businesses favor onshore and offshore shared services over outsourcing; the trend may continue over the next three years.
Posted 21 Apr 2006
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
Posted 18 Apr 2006
Version 6.0 allows users to create and customize applications entirely on their browser and could make Nsite a bigger player in the SaaS industry.
Posted 14 Apr 2006
A report calculating airline performance finds customer service down, indicating a slip to pre 9/11 service standards.
Posted 10 Apr 2006
Companies expect to up the use of short message service--or text messaging--as a low-cost way to immediately touch customers on the move.
Posted 04 Apr 2006
Companies are willing to pay more for dependable providers, but continue to choose outsourcing to reduce their costs.
Posted 31 Mar 2006
The business intelligence giant enhances industry-specific software solutions and offers a new data integration initiative at its annual conference.
Posted 28 Mar 2006
Information security is a predominant concern in companies looking for outsourcing vendors, according to a recent report.
Posted 23 Mar 2006
A new IDC study predicts a focus on partnering, a movement toward on-demand, and an overall increase in software as a service availability.
Posted 21 Mar 2006
Boston University teams up with Business Process Trends to develop a business process management education program.
Posted 10 Mar 2006
BI vendor Hitwise acquires European Web-analytics software company HitDynamics.
Posted 08 Mar 2006
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