Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
Posted Aug 20, 2008
NEW YORK -- CRM magazine announced the winners of its 2008 CRM Market Awards here today, in conjunction with the magazine’s destinationCRM 2008 conference.
As the CRM software market extended its growth streak yet again, CRM magazine and the seventh annual CRM Market Awards honored the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships through the sophisticated integration of people, processes, and technologies.
With this year’s awards, the magazine expanded its scope to a record 10 categories. In each, the magazine named one Market Winner, denoting the highest score compared to its peers. Each category also produced four Market Leader awards and a “One to Watch.”
“CRM magazine is pleased to present the 2008 CRM Market Awards to those companies and individuals who are raising the bar in their customer relationship initiatives. These efforts are helping companies streamline business processes, maximize profitability, and provide more value to customers,” said David Myron, the magazine's editorial director. “Congratulations to this year’s award recipients. May they continue to raise the standard of CRM excellence.”
Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
Enterprise Suite CRM
- Winner: Oracle
- Leaders: Microsoft, RightNow Technologies, Salesforce.com, SAP
- One to Watch: Amdocs
Midmarket Suite CRM
Small Business Suite CRM
Sales Force Automation
- Winner: Salesforce.com
- Leaders: Entellium, Kadient (formerly Pragmatech), RightNow Technologies; Sage Software
- One to Watch: Landslide Technologies
- Winner: Callidus Software
- Leaders: Centive, Synygy, Varicent Software, Xactly
- One to Watch: Oracle
- Winner: Unica
- Leaders: Alterian, Eloqua, Oracle, SAS Institute
- One to Watch: Aprimo
- Winner: SAS Institute
- Leaders: Cognos (an IBM company), Information Builders, Microsoft, Oracle
- One to Watch: SAP
- Winner: SAS Institute’s DataFlux
- Leaders: Winner: SAP (Business Objects), Harte-Hanks (Trillium Software), IBM Information Integration Solutions, Informatica
- One to Watch: Pitney Bowes Group 1 Software
- Winner: SugarCRM
- Leaders: Compiere, Concursive (formerly Centric CRM), vTiger, xTuple
- One to Watch: ADempiere
- Winner: Deloitte
- Leaders: Accenture, Capgemini, IBM Global Business Services, Tata Consultancy Services
- Ones to Watch: Hitachi Consulting and Innoveer Solutions
Nine members of the CRM community were named by the magazine as 2008 Influential Leaders:
- Kevin Bandy, a partner at consultancy Accenture;
- Josh Bernoff & Charlene Li, longtime industry analysts and authors of Groundswell;
- Des Cahill, the CEO of Habeas (which was just acquired by Return Path);
- marketing guru Seth Godin;
- industry thought leader Paul Greenberg (who is also a columnist for the magazine);
- Bill McDermott, president and CEO of SAP Americas & Asia Pacific Japan;
- Sridhar Vembu, CEO of AdventNet (the parent company of Zoho); and
- Brad Wilson, general manager of Microsoft Dynamics CRM.
The magazine also named eight Rising Stars for the year:
Lastly, the magazine named four customer implementations as winners of its CRM Elite Award:
- Qualcomm, for a mixed deployment of EchoSign and Salesforce.com;
- VisionShare, for a Microsoft Dynamics CRM deployment with Axonom;
- the Toledo Mud Hens, for a Microsoft Dynamics CRM deployment with First Tech Direct; and
- Ice Energy, for an initiative with JangoMail.
The 2008 CRM Market Awards were presented at the destinationCRM 2008 Conference at the Marriott Marquis in New York. An expanded version of the results have been published in the September 2008 issue of CRM magazine—available in print and in digital NXTBook format (http://www.nxtbook.com/nxtbooks/crmmedia/crm0908/index.php). The awards package will appear online beginning September 1, 2008, at http://www.destinationCRM.com.
|Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Many of the industry's top customer-company and vendor executives took part in the ceremony, which was followed by an interactive panel discussion.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
CRM magazine honors the spirit and determination of both vendors and CRM user companies with the 2004 Leader Awards.
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
The customer care market in 2006 evolved at an enthralling rate, as providers of service-and-support technologies and services toiled to bolster their capabilities through strategic partnerships, head-turning mergers and acquisitions, and deepened research and development--all with the goal of helping companies provide stellar service. At the forefront of these developments are our 2007 Service Leaders--the contact center market's leading vendors in seven areas: computer telephony integration, interactive voice response, Web-support services, workforce optimization, quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a blend of weighted criteria comprising analyst ratings for customer satisfaction, depth of functionality or services, and company direction, coupled with financial strength throughout the past year evidenced by revenue and revenue growth.
The recipients were named at the destinationCRM 2006 Conference dinner last night in San Jose.
Maximizer Software announces a branding strategy for its Mobile CRM product.
Forrester Wave: Midmarket CRM Suites '08: Despite consolidation, buying CRM software for the midmarket segment is still a major headache.
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
The Penny-Pincher: Sridhar Vembu -- chief executive officer, AdventNet, parent company of Zoho.
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
destinationCRM 2008: A roundup of our reporting during this year's conference.
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Sponsored By: Marketo and Real Magnet
Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat
Sponsored By: Genesys, Avaya, Verint, and Aspect
Sponsored By: Informatica
Sponsored By: Freshsales