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May 20, 2015

Case Studies
Bluenose Discovers Success with Its Online Community
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
CRM Across the Wire
HubSpot Releases Sidekick for Business
Sidekick for Business is a premium version of HubSpot's original sales acceleration tool, Sidekick.
Support.com Announces Nexus Connect SDK
The SDK allows developers to integrate Nexus support functionality directly into their consumer or business apps.
LogMyCalls Rebrands as Convirza, Launches Convirza for Advertisers
Company rolls out new call marketing optimization platform for digital marketers.
Tableau Releases Version 9.0 of Tableau Online
Upgrade brings improved performance, smarter analytics, and expanded data access.
HiP Unveils Historical Behavior Scoring
Historical Behavior Scoring adds context to leads through years of historical engagement records.
CRM Featured Articles
Twitter’s New DM Feature is Changing How Brands Provide Social Customer Support
Though interactions will now be more quick and seamless, there are some caveats. (Featured on SmartCustomerService.com.)
Influitive Launches Communities for Advocacy-Driven Marketing
Influitive Communities allows marketers to create active B2B communities across the Web.
Rethinking Sales Incentive Management
Incentives offered to teams, instead of individuals, could better motivate reps.
Self-Service Isn’t Enough
Live agents aren't going away—in fact, they're needed more than ever before.

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