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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 28, 2014

CRM Across the Wire
Lithium Unveils Roadmap Following Klout Acquisition
Lithium's plans for Klout include the Shared Value Network.
Salesforce.com Launches New Salesforce1 Mobile App with Summer '14 Release
The new Salesforce1 Mobile App offers more than 30 new features in a single business app.
Moxie Acquires SimplyBox
The addition of SimplyBox increases Moxie Software's e-commerce capabilities.
Pegasystems Releases Updated Pega SFA
Latest release enhances omnichannel capabilities to support mobile and social sales operations.
CRM Featured News
Gartner Customer 360 Summit Day Two: A 'Nexus of Customer-Driven Forces' Is Shaping the Digital Future
Companies need to rethink their approaches to transparency, personalization, and social interactions.
At Aptean Edge, CEO Paul Ilse Pledges to Keep Solutions Separate
Aptean will continue to offer industry-specific solutions for its different vertical markets.
Aptean Launches Process Manufacturing Solution at Its Edge Event
Speakers at user conference express excitement over CRM expansion opportunities.
Is Your Call Center Scripting Dynamic or Deadly Dull?
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers. (Featured on SmartCustomerService.com.)
Lattice Engines Applies Predictive Technology to Upsells and Retention
Users can deploy predictive technology across the customer life cycle.
Insight
The 6 Types of Twitter Conversations
Social Media Research Foundation takes a social snapshot.
The Tipping Point
Turning the Customer Experience Tide
The risk and opportunity of promising seamless customer experiences.
Viewpoints
Leveraging Data to Drive Personalized Marketing
Overcoming core obstacles is key to successful data integration.
Five Ways Your Contact Center Can Encourage Repeat Customers
By recognizing the shift in how customers seek assistance, businesses can not only improve satisfaction, but potentially boost revenue as well. (Featured on SmartCustomerService.com.)



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