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May 28, 2014

CRM Across the Wire
Lithium Unveils Roadmap Following Klout Acquisition
Lithium's plans for Klout include the Shared Value Network.
Salesforce.com Launches New Salesforce1 Mobile App with Summer '14 Release
The new Salesforce1 Mobile App offers more than 30 new features in a single business app.
Moxie Acquires SimplyBox
The addition of SimplyBox increases Moxie Software's e-commerce capabilities.
Pegasystems Releases Updated Pega SFA
Latest release enhances omnichannel capabilities to support mobile and social sales operations.
CRM Featured Articles
Gartner Customer 360 Summit Day Two: A 'Nexus of Customer-Driven Forces' Is Shaping the Digital Future
Companies need to rethink their approaches to transparency, personalization, and social interactions.
At Aptean Edge, CEO Paul Ilse Pledges to Keep Solutions Separate
Aptean will continue to offer industry-specific solutions for its different vertical markets.
Aptean Launches Process Manufacturing Solution at Its Edge Event
Speakers at user conference express excitement over CRM expansion opportunities.
Is Your Call Center Scripting Dynamic or Deadly Dull?
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers. (Featured on SmartCustomerService.com.)
Lattice Engines Applies Predictive Technology to Upsells and Retention
Users can deploy predictive technology across the customer life cycle.
The 6 Types of Twitter Conversations
Social Media Research Foundation takes a social snapshot.
The Tipping Point
Turning the Customer Experience Tide
The risk and opportunity of promising seamless customer experiences.
Leveraging Data to Drive Personalized Marketing
Overcoming core obstacles is key to successful data integration.
Five Ways Your Contact Center Can Encourage Repeat Customers
By recognizing the shift in how customers seek assistance, businesses can not only improve satisfaction, but potentially boost revenue as well. (Featured on SmartCustomerService.com.)

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