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February 15, 2016

CRM Across the Wire
Stella Service Launches Stella Connect
Stella Connect offers a new way for consumers to provide feedback about their customer service experiences. (Featured on SmartCustomerService.com.)
Aspect Releases CXP 15 Development Environment for Self-Service Applications
Improved visual developer tools enable faster, easier self-service application development. (Featured on SmartCustomerService.com.)
Zappix Integrates Visual IVR with VisualVault ECM
The integration extends enterprise content management capabilities to users' smartphones.
NICE Launches Sales Performance Management Solution for Large Organizations
The latest version of NICE Sales Performance Management is geared toward organizations with substantial transactions and complex incentive compensation management needs.
Livefyre Introduces Content Hubs
Customizable and mobile-optimized templates enable companies to create and launch content-driven digital experiences.
HeyWire Launches Business Messenger on the Salesforce AppExchange
Heywire's text messaging platform for sales and customer service is now available on the Salesforce.com AppExchange.
CRM Featured Articles
Brainshark Launches Sales Coaching Solution
Brainshark for Coaching aims to help sales managers mentor their reps.
Jivox Partners with Taggstar to Drive E-Commerce Conversions
In leveraging Taggstar's Social Proof Engine, Jivox aims to give online retailers access to personalized digital advertising features.
Magazine Features
GENERATION Y: In Control, Content, and Community-Minded
As Millennials take on more significant roles in the American workplace—and their spending power increases—the stakes are up for marketers
Reality Check
Workforce Optimization Enters the Analytics Era
As the sector's products evolve, the challenge for vendors is getting customers to bite.
Viewpoints
4 Sales Trends to Follow in 2016
New technology, and a new willingness to adopt and share solutions and data, will mark this year's sales landscape.



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