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December 05, 2012

What's in a Name: Is There a Future for Social CRM?
Debating the future of social CRM.
CRM Featured Articles
Microsoft Updates Dynamics CRM
Enhancements include visual guides through business processes, Yammer and Skype integrations, and Microsoft Office tie-ins.
SugarCRM Integrates With VMware vFabric Application Director 5.0
The integration offers customers a choice of cloud platforms.
Omega Launches Market Intelligence Services
Revenue Opportunity Actionable Research (ROAR) addresses customer perceptions of current product performance, future enhancements, plus competitive benchmarking.
Aggregate Knowledge Rolls Out Enhanced Media Intelligence Platform
Upgrade includes new "what-if" predictive modeling tools.
3CLogic and Interactive Voice Response Technology Group Announce Partnership
The partnership will accelerate Payment Card Industry (PCI)compliance in contact centers.
Magazine Features
Virtual Assistants Enter the Enterprise
Nina, Lexee, and Sophia follow Siri's lead…this time into the workplace.
Take Your Organization from Engaged to Entangled
A business thrives when all employees feel responsible for its success.

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