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Is Microsoft Winning the CRM Race?
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Jumping Into the SaaS Pool
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
This Is Not Your Father’s CRM Industry
Many companies are already seeing the ownership, or control, of their customer relationships shift toward the customer.
CRM: Your Personal Digital Assistant
New offerings can make your sales reps more productive.
“At Least We’re Making Our Numbers”
If that's the case, do we really need to change?
The Tipping Point
Don’t Be Afraid of Discipline
Advance planning is the way to truly improve the customer experience.
J. David Lashar
A Company Like Me
It's going to take a very special kind of organization to truly make a personal connection with customers.
Pint of View
Darth Vader Kills the Road Runner
Inertia will only keep customers in place for so long.
CRM’s a Social Animal
On The Scene: Web 2.0 --
As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.
SAP Looks to ‘Change the Game’
On The Scene: Sapphire 2008 --
One analyst believes the latest from the German juggernaut propels the company squarely back into the CRM 2.0 battle.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
CRM to the Max
Mobile WiMax will transform the way consumers interact with technology -- but only if it's widely available.
Market Focus: Healthcare -- A Prescription for Satisfaction
As healthcare becomes more technologically advanced, are patients better served?
Required Reading: What's in a Tagline?
A change in your brand's tagline may end up damaging the brand itself.
Another Bright Idea out of Edison
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
A Small Biz Blossoms
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
Biting Off the Right Amount
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
Something for a Rainy Day
Better landing pages increase adoption of relevant weather-alert services.
Tech Solution: Open-Source CRM
Business Problem: Lack of company control over the development of CRM software.
The Digital Transformation of CRM
Overcome Multichannel Customer Service Challenges
Social Shifts Drive Multicultural Marketing
New Year, New Strategies
Capgemini and Pivotal Partner on Big Data and Analytics Solutions
Other Sites from
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Faulkner Information Services
Smart Customer Service
Streaming Media Producer
ITIResearch.com - A collection of market research and reports for executive management and business & IT professionals
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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers
5 Charts Every Sales Leader Should Be Looking At – Get the guide!
Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium
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