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Is Microsoft Winning the CRM Race?
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Jumping Into the SaaS Pool
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
This Is Not Your Father’s CRM Industry
Many companies are already seeing the ownership, or control, of their customer relationships shift toward the customer.
CRM: Your Personal Digital Assistant
New offerings can make your sales reps more productive.
“At Least We’re Making Our Numbers”
If that's the case, do we really need to change?
The Tipping Point
Don’t Be Afraid of Discipline
Advance planning is the way to truly improve the customer experience.
J. David Lashar
A Company Like Me
It's going to take a very special kind of organization to truly make a personal connection with customers.
Pint of View
Darth Vader Kills the Road Runner
Inertia will only keep customers in place for so long.
CRM’s a Social Animal
On The Scene: Web 2.0 --
As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.
SAP Looks to ‘Change the Game’
On The Scene: Sapphire 2008 --
One analyst believes the latest from the German juggernaut propels the company squarely back into the CRM 2.0 battle.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
CRM to the Max
Mobile WiMax will transform the way consumers interact with technology -- but only if it's widely available.
Market Focus: Healthcare -- A Prescription for Satisfaction
As healthcare becomes more technologically advanced, are patients better served?
Required Reading: What's in a Tagline?
A change in your brand's tagline may end up damaging the brand itself.
Another Bright Idea out of Edison
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
A Small Biz Blossoms
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
Biting Off the Right Amount
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
Something for a Rainy Day
Better landing pages increase adoption of relevant weather-alert services.
Tech Solution: Open-Source CRM
Business Problem: Lack of company control over the development of CRM software.
10 Things You Need to Know About Generation Z
Reach Difficult B2B Prospects with This 2-Part Approach
Oracle Launches Data Integrator Cloud
Reality Check: CRM Might Require an Internal Sale—to Salespeople
Companies Must Rethink their Loyalty Programs, Accenture Report finds
Other Sites from
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Faulkner Information Services
Smart Customer Service
Streaming Media Producer
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
Join us for this informative webinar with Frost & Sullivan for ten tips to ensure every customer’s journey is joyful.
Do you know what happens when a customer contacts your business? Surprisingly, most companies don’t. That’s because ensuring a great customer experience on every channel is extremely difficult. But there is a way to bridge the gap: a full communications and contact center solution that elevates customer engagement and employee productivity.
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