Viralheat Integrates with Salesforce's Desk.com Platform
Viralheat enhances its enterprise social media monitoring and management platform with Salesforce Desk.com integration.
Posted Apr 18, 2014
Page 1

Viralheat, a provider of enterprise social media monitoring and management software, is adding integration with Salesforce's Desk.com all-in-one customer support app to its analytics platform.

The integration allows businesses to connect their Desk.com accounts with Viralheat to create and manage support tickets for mentions on multiple social accounts, as well as facilitate the online conversations by allowing representatives to respond directly to the user. The integration also allows users to take online mentions and automatically create cases in Desk.com, with the option to assign priority levels or send them directly to designated sales or support associates in Sales Cloud.

The Desk.com integration is available on all Enterprise plans.

The new integration follows Viralheat's recent announcement of its Salesforce Sales Cloud integration. Other recent integrations have included Zendesk, Foursquare, and SocialChorus.

"Social data provides a gold mine of valuable information that businesses are just now starting to learn how to identify and use effectively in their customer support strategies," said Viralheat CEO Jeff Revoy, in a statement. "Social media channels are ripe stomping grounds for online conversations around businesses and brands of all sizes and this integration will provide real-time and seamless sharing of these conversations with the core support teams."

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
New patents let users mine social media for sentiment and lead generation.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us