Logo
BodyBGTop
Gryphon Launches Sales Performance Dashboard 2.1
The latest version of Gryphon Networks' SPD arms sales managers with real-time tools to track the phone-based effectiveness of sales teams.
Posted Jul 27, 2017
Page 1

Gryphon Networks, a sales performance management provider, has released Sales Performance Dashboard (SPD) 2.1 to help sales leaders create and manage effective call strategies among their teams.

The Gryphon SPD is a component of the Gryphon Sales Intelligence System. This advanced telephony platform provides sales leaders with a real-time window into their sales reps' phone-based effectiveness, including call recordings. It supports making and receiving calls from any device (smartphones, office phones, CRM, PC, and dial-in) with no new hardware, IT resources, or complex network adjustments.

In all, more than a dozen enhancements were made to Gryphon Sales Performance Dashboard. They include the following:

  • A Current Calls Tab, which provides real-time visibility to who is on the telephone;
  • A new Inbound vs. Outbound widget that allows users to view the volume of inbound versus outbound calls;
  • A new reporting feature that allows managers to view all outcomes of their teams' calls;
  • A Leaderboard that presents the top-10 performers at an agent, team, office or region level right from the front page;
  • Updated Heatmaps that displaythe ratio of effectiveness by day and by hour, including call attempts, contact attempts, and priority key attempts; and
  • Multiple Priority Key Support for up to five key performance indicators known as Priority Keys that are included in goal calculations.

"With each update to our sales activity dashboard, the visibility gap between a rep's daily activity and revenue gets smaller for managers," said Gryphon Networks' chief revenue officer, Eric Esfahanian, in a statement. "And 100 percent of the time, improved management visibility equals improved sales effectiveness, better training, and happier clients."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
The updates promise to equip sales managers with insights that help them bring reps up to speed.
Gryphon's Dialing Application ensures compliance with existing sales and marketing call regulations.
Sales managers can now monitor team performances from within their CRM systems.
Gryphon has updated its CRM application for Salesforce with Lightning support.
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us