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2012 Service Elite
Nominations for the 2012 Elite Practitioner Awards are now being accepted; the deadline for entries is Monday, December 5, 2011. The results will be announced in the March 2012 issue of CRM magazine. These awards recognize end-user companies (not CRM vendors) that can demonstrate the best measurable results and ROI from their contact center and customer service initiatives using the technologies or services in the following categories:
- Customer Case Management
- Contact Center Search
- Workforce Optimization Suite
- Web Support
- Contact Center Infrastructure
- Interactive Voice Response
- Enterprise Feedback Management
- Outsourcing
(See the Categories page for more details, and click here for 2011's results.)
PLEASE NOTE: CRM vendors are not eligible for Elite Practitioner Awards. This award is for CRM users only. CRM vendors can nominate themselves for a Customer Service Leader award here or a Customer Service Rising Star award here.
CRM initiatives at end-user companies must have gone live no earlier than July 1, 2010, or had a significant upgrade since then.
To nominate a company, please fill in as much of this form as is applicable. Vendors are allowed to nominate their end-user companies, but the end-user companies must be available for contact by the editors of CRM magazine. The inability to reach an end-user company will void any nomination.
Select from one of the categories below. One nominee per form, please.
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Key benefits and results (e.g., increase in sales, percent increase in first-call resolution, decrease in agent turnover, etc.): |
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300-word or less summary of the case study (i.e., goal or problem, solution, outcome and benefits/results): |
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