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2013 Service Elite
Nominations for the 2013 Service Elite Awards are now being accepted; the deadline for entries is Friday, December 7, 2012. The results will be announced in the March 2013 issue of CRM magazine. These awards recognize end-user companies (not CRM vendors) that can demonstrate the best measurable results and ROI from their contact center and customer service deployments.
PLEASE NOTE: CRM vendors are not eligible for Elite Practitioner Awards. This award is for CRM users only. CRM vendors can nominate themselves for a Customer Service Leader award here or a Customer Service Rising Star award here.
CRM initiatives at end-user companies must have gone live no earlier than July 1, 2011, or had a significant upgrade since then.
To nominate a company, please fill in as much of this form as is applicable. Vendors are allowed to nominate their end-user companies, but the end-user companies must be available for contact by the editors of CRM magazine. The inability to reach an end-user company will void any nomination.
Select from one of the categories below. One nominee per form, please.
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Key benefits and results (e.g., increase in sales, percent increase in first-call resolution, decrease in agent turnover, etc.): |
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300-word or less summary of the case study (i.e., goal or problem, solution, outcome and benefits/results): |
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