Service Leaders

Nominations for the 2018 Customer Service Leader Awards are now being accepted; the deadline for entries is Friday, January 26, 2018. Results will be announced in the April 2018 issue of CRM magazine

To nominate a vendor or outsourcer as a market leader, please fill in as much of this form as is applicable. This year's categories are:

  • Contact Center Search
  • Contact Center Analytics
  • Customer Case Management
  • Workforce Optimization Suite
  • Web Support
  • Contact Center Infrastructure
  • Interactive Voice Response
  • Enterprise Feedback Management
  • Outsourcing

(Please see the Categories page for more detail on each category. For the 2017 winners, click here.)

Select only one category from the list below. If the vendor fits multiple categories, please submit a separate entry for each, positioning the entry for only that specific category.

Company name:
Headquarters location:
Name/Title of key CRM executive(s):
Revenue for last 4 completed quarters (include which quarters):
Number of customer (companies) wins for last 4 completed quarters:
Customer retention for the most recent full calendar year:
Top Three Verticals:

Three analysts that cover your company (names, email addresses and phone numbers):


What was this company’s greatest achievement in the past year?
How did this company influence the contact center market or customer service industry in the past year?
What is the most important thing this company did in the past year to improve its customer experience?

Whom is the contact for more information or to set up an interview?
Phone number:
Email address:

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