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2012 Service Leaders
Nominations for the 2012 Customer Service Awards are now being accepted; the deadline for entries is Monday, December 5, 2011. Results will be announced in the March 2012 issue of CRM magazine.
To nominate a vendor or outsourcer as a market leader, please fill in as much of this form as is applicable. This year's categories are:
- Customer Case Management
- Contact Center Search
- Workforce Optimization Suite
- Web Support
- Contact Center Infrastructure
- Interactive Voice Response
- Enterprise Feedback Management
- Outsourcing
(Please see the Categories page for more detail on each category. For last year's winners, click here.)
Select only one category from the list below. If the vendor fits multiple categories, please submit a separate entry for each, positioning the entry for only that specific category.
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What was this company’s greatest achievement in the past year? |
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How did this company influence the contact center market or customer service industry in the past year? |
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What is the most important thing this company did in the past year to improve its customer experience? |
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