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September 07, 2016

CRM Across the Wire
AdRoll Integrates with WooCommerce
AdRoll users can now target customers on the Web, in Facebook News Feeds, and even in their email inboxes.
SimpleHeatmaps Emerges Out of Beta
SimpleHeatmaps comes out with a web site behavioral analytics tool.
Shout About Us Unveils Reputation Management Solution
Private-label solution includes EZ Response technology for single-dashboard response to all major review sites and mobile app.
planetRE Socialite CRM Adds Cloud Power Dialing Feature
Native Power Dialing within CRM enables telemarketing calls to reach more prospects.
CRM Featured Articles
Cyara Releases Version 6.4.0 of Its Platform
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
Genesys Acquires Interactive Intelligence
The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on SmartCustomerService.com.)
FunnelCake Announces its Marketing Operations System
The solution is designed to give B2B marketers a holistic look at customer revenue attributions.
Front Office
Should You Create a Customer Journey Map?
Customer journey maps can help organizations understand customers' motivations, feelings, questions, and expectations at any given customer touch point.
Magazine Features
Email Marketing Best Practices
It's a fast-paced, mobile-first world, and marketers need to deliver something of value to customers and prospects
The ROI of Social Customer Service
Using social media as a customer service tool, companies can expect huge revenue increases. (Featured on SmartCustomerService.com.)

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