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December 14, 2015

Case Studies
Orbitz for Business Shortens Sales Cycles with TinderBox
The corporate travel company sees a boost in efficiency with the contract-signing solution
CRM Across the Wire
Confirmit Partners with Emotient for Emotion Detection
The partnership will add emotional analysis to market research and voice of the customer data.
RhythmOne Expands Partnership with TapInfluence
The partnership works to further expand influencer marketing.
Accenture and Adobe Expand Their Partnership
The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe.
Belding Study Finds What It Takes to 'Wow'
The difference in memorable customer experiences is the employees with whom consumers interact. (Featured on SmartCustomerService.com.)
OpenMarket Adds Mobile Messaging Capabilities
OpenMarket's Mobile Engagement Platform has uses for contact centers, marketing, and employee collaboration. (Featured on SmartCustomerService.com.)
Xactly Releases Inspire
Xactly Inspire speeds up hiring and coaching of sales people for faster performance.
CRM Featured Articles
Zendesk Releases Advanced Voice
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
Infer and InsightSquared Partner to Offer Predictive Dashboards
The vendors unite to give marketing and sales professionals visual tools that help them examine their pipelines.
Telecom Solution Vendor Flowroute Partners with SmartNode Maker Patton
The new partnership brings Flowroute's innovative communications solutions to Patton's router and controller products, helping businesses marshal telecom resources to improve the user experience.
Reality Check
Sales Enablement Will Drive CRM Investment in 2016
This new catalyst for developers leverages the power of technology across many disciplines
The Email Response: Make It Personal
Consumers want fast and personal responses when reaching out via email with questions or concerns. (Featured on SmartCustomerService.com.)
4 Ways to Make Your Customer Satisfaction Surveys Actionable
To truly understand customer feedback, you need to ask an important question: "Why?" The only way to do that: follow up.

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