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February 10, 2014

CRM in the Age of Customer Engagement
When definitions are in flux, flexibility is key.
CRM Across the Wire
GetFeedback.com Unveils GetFeedback for Salesforce
GetFeedback for Salesforce lets users create mobile-ready surveys that integrate customer feedback directly into Salesforce.com applications.
CustomerMatrix Releases Action Alerts for Salespeople
CustomerMatrix's Action Alerts deliver real-time big data insights to salespeople.
8x8 Partners with Zendesk to Deliver a Cloud-Based Contact Center Solution
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
Cirrus Insight Integrates Pardot and Hubspot into Gmail
Cirrus Insight brings Pardot and Hubspot marketing automation intelligence into users' Gmail inboxes.
CRM Featured Articles
SugarCRM CEO Larry Augustin: 'CRM Space Has Underinvested in the Needs of the Individual'
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
Voice of the Customer: Listen to Learn and Learn to Listen
Good customer service means going beyond gathering consumer information. What you do with that information can impact your bottom line. (Featured on SmartCustomerService.com.)
Magazine Features
Sales Management Tools and Trends to Watch
How to transform selling through coaching, collaboration technology, and sales analytics.
Leverage Web Site Search as a Core Conversion Strategy
Six tips for turning online visitors into shoppers.

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