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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 19, 2012

CRM Featured News
Genesys Releases Genesys One
The solution combines uniquely packaged customer service best practices with Genesys 8 software.
HootSuite Beefs Up Facebook Targeting Capabilities
New features let marketers target users by gender, age, relationship status, education, and more.
Zendesk and Magento Team Up in Platform Integration
Alliance will drive customer service support for e-commerce sites.
SoundBite Communications Enhances Compliance Suite for Contact Centers
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Zuora Adds Subscription Finance Analytics to Z-Finance
Includes partnerships with GoodData, SaaSOptics, and ScoutAnalytics.
Many Businesses Are Still Unsure About Social's Benefit
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
Insight
What's Your Prospect's Score?
Companies get savvier at finding the hottest leads.
REAL ROI
Work-at-Home Solution Flies for Alaska Airlines
The company maintains high standards with telecommuting agents using Envision's Click2Coach.
Viewpoints
Applying Data Analytics to Customer Interactions
A three-part framework for making data work for your business.



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