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January 25, 2012

CRM Featured Articles
Conversocial Releases Priority Response Engine
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
GlobalOne Picks Up Weblinc
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
MicroAutomation Releases MicroMessenger Powered by Voxeo
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Amdocs Launches New Enterprise Solutions to Enhance the Business Customer's Experience
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
Are CRM's Worst Years Behind It?
Cloud technologies and social networking will drive future demand
Customer Service Is a Complex Ecosystem
Forrester research finds companies lack integration across channels
Making Channel Sales as Effective as Direct Sales
The right incentive programs and management can make a world of difference.

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