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August 17, 2011

CRM Featured Articles
Pronexus Partners with RealityCorp for IVR Testing Solution
Next-generation IVR development solution promises to accelerate functional testing of systems.
Voxeo Announces Prophecy 11 and VoiceObjects 11
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Front Office
CRM Recovers with Low-Cost Options
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Reality Check
Overcoming Skepticism to Exploit Social CRM
Many executives fear a healthy two-way conversation with customers
Success with CRM
Three principles to further connections with customers

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