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CRM Magazine: August 2013
Magazine Features
 
Front Office
Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies.
 
Reality Check
Don't ask for feedback if you're not going to act on it.
 
The Tipping Point
Narrow the gap between goals and expectations with agile selling.
 
Connect
For true results, try, try, and try again.
Companies have empty pockets when it comes to fixing what's broken.
 
Pint of View
CRM's reality contest, and why you should pay attention.
 
Voice of the Customer
Is there a place for you in this growing field?
 
Insight
New responsibilities extend beyond their original skill sets and training.
The customer holds all the answers.
World-class organizations leverage teamwork to be more successful.
Retailers don't have to feel powerless against the Internet.
Nike is the most "socially devoted" U.S. brand.
Research uncovers the phrases most hated by callers to customer service.
 

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