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Biographical Information
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Articles By Robert Wollan
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Five tips for retaining customers.
Valuable takeaways from leading-practice companies.
Why current acquisition, loyalty, and retention strategies are not working.
Posted 22 Mar 2013
Leveraging new consumer dynamics to drive growth.
New technologies mean new challenges.
Strategies for success in today's—and tomorrow's—business landscape.
Fewer consumers are switching, but that doesn't mean they are happy
Social media engagement requires a well-thought-out enterprise-wide approach
Customer analytics are emerging as a competitive advantage.
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