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Robert Wollan


Articles By Robert Wollan
Five tips for retaining customers.
Posted 01 Feb 2014 [February 2014 Issue]
Valuable takeaways from leading-practice companies.
Posted 01 May 2013 [May 2013 Issue]
Why current acquisition, loyalty, and retention strategies are not working.
Posted 22 Mar 2013
Leveraging new consumer dynamics to drive growth.
Posted 01 Feb 2013 [February 2013 Issue]
New technologies mean new challenges.
Posted 01 May 2012 [May 2012 Issue]
Strategies for success in today's—and tomorrow's—business landscape.
Posted 01 Feb 2012 [February 2012 Issue]
Fewer consumers are switching, but that doesn't mean they are happy
Posted 25 Feb 2011 [March 2011 Issue]
Social media engagement requires a well-thought-out enterprise-wide approach
Posted 31 Jan 2011 [February 2011 Issue]
Customer analytics are emerging as a competitive advantage.
 
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