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Biographical Information
Robert Wollan


Robert Wollan is the global managing director at Accenture Sales and Customer Services.

Articles By Robert Wollan
B2Bs must close the gap between spending and results.
Posted 01 Aug 2014 [August 2014 Issue]
The risk and opportunity of promising seamless customer experiences.
Posted 01 May 2014 [May 2014 Issue]
Five tips for retaining customers.
Posted 01 Feb 2014 [February 2014 Issue]
Valuable takeaways from leading-practice companies.
Posted 01 May 2013 [May 2013 Issue]
Why current acquisition, loyalty, and retention strategies are not working.
Posted 22 Mar 2013
Leveraging new consumer dynamics to drive growth.
Posted 01 Feb 2013 [February 2013 Issue]
New technologies mean new challenges.
Posted 01 May 2012 [May 2012 Issue]
Strategies for success in today's—and tomorrow's—business landscape.
Posted 01 Feb 2012 [February 2012 Issue]
Fewer consumers are switching, but that doesn't mean they are happy
Posted 25 Feb 2011 [March 2011 Issue]
Social media engagement requires a well-thought-out enterprise-wide approach
Posted 31 Jan 2011 [February 2011 Issue]
Customer analytics are emerging as a competitive advantage.
 
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