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CRM Magazine's destinationCRM 2008 Coverage
destinationCRM 2008: A roundup of our reporting during this year's conference.
Posted Aug 21, 2008
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NEW YORK — Below are the articles written during the destinationCRM 2008 conference held here this week at the Marriott Marquis. (And don't forget to check our blog coverage and our Twitter feed for the conference and for the magazine.)

Press 1 for Caller Thoughts
As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.

Customer Emotion Management?
To build customer loyalty, make experiences memorable.

CRM 2.0 and "The Customer Module"
The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.

Conflict Cripples the Customer Experience
The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.

CRM Ain’t Easy
An implementation expert lays out what businesses really need to succeed in CRM 2.0 initiatives.

Wake Up! The New Customer Refuses to be Bored
Keynote addresses today's customer demands and what companies can do to keep them coming back.

The Unseen Force Behind Customer Experience
The missing link in providing quality service is an effective contact center manager.

The Woes of Enterprise Miscommunication
Whether it's Web 1.0 or 2.0, sales and marketing still need to communicate.

Getting On Track with Marketers
A snapshot of the conference's marketing track in the last two days.

The Great CRM Debate: Mobility, Web 2.0, and Consumers of the Future
Closing keynote speakers tackle issues and the changing face of the CRM industry.

Also of note?

CRM Magazine Announces the Winners of the 2008 CRM Market Awards
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.


And the coverage from our sister magazine, Speech Technology, and its SpeechTEK 2008 conference:

Offer a Spanish Option, But Not Too Soon
When do you give Spanish speakers the option to use an IVR in their native language?

Former Hacker Tackles IVR and Voice Biometric Security
SpeechTEK's Wednesday keynote details how easy it can be for a professional fraudster to trick speech systems.

New Uses for Speech Demonstrate Its Multimodality
Multimodal applications are being used in new and different ways, in everything from voting booths to college students' computers, it was revealed today at SpeechTEK 2008.

VUI Study Finds Simpler Is Better
Spit it out and make it simple. That's what SpeechCycle's Ethan Levine and David Suendermann found in a recent voice user interface study, the results of which they presented today at SpeechTEK 2008.

What Callers Really Want from VUIs
SpeechTEK sessions detail a customer preference for service over technology solutions.

SpeechTEK Keynote Highlights the Shrinking Technological World
Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.


News relevant to the customer relationship management industry is posted several times a day on destinationCRM.com, in addition to the news section Insight that appears every month in the pages of CRM magazine. You may leave a public comment regarding this article by clicking on "Comments" at the top; to contact the editors, please email editor@destinationCRM.com.

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To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
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Related Articles
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
destinationCRM 2008: To build customer loyalty, make experiences memorable.
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
destinationCRM 2008: An implementation expert lays out what businesses really need to succeed in CRM 2.0 initiatives.
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
destinationCRM 2008: Keynote addresses today's customer demands and what companies can do to keep them coming back.
destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
destinationCRM 2008: Whether it's Web 1.0 or 2.0, sales and marketing still need to communicate.
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
A new reality emerges for the people-process-technology mix.
 
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