NEW YORK — Below are the articles written during the destinationCRM 2008 conference held here this week at the Marriott Marquis. (And don't forget to check our blog coverage and our Twitter feed for the conference and for the magazine.)

Press 1 for Caller Thoughts
As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.

Customer Emotion Management?
To build customer loyalty, make experiences memorable.

CRM 2.0 and "The Customer Module"
The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.

Conflict Cripples the Customer Experience
The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.

CRM Ain’t Easy
An implementation expert lays out what businesses really need to succeed in CRM 2.0 initiatives.

Wake Up! The New Customer Refuses to be Bored
Keynote addresses today's customer demands and what companies can do to keep them coming back.

The Unseen Force Behind Customer Experience
The missing link in providing quality service is an effective contact center manager.

The Woes of Enterprise Miscommunication
Whether it's Web 1.0 or 2.0, sales and marketing still need to communicate.

Getting On Track with Marketers
A snapshot of the conference's marketing track in the last two days.

The Great CRM Debate: Mobility, Web 2.0, and Consumers of the Future
Closing keynote speakers tackle issues and the changing face of the CRM industry.

Also of note?

CRM Magazine Announces the Winners of the 2008 CRM Market Awards
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.