Freshdesk Acquires Video Chat and Co-Browsing Platform 1CLICK.io
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
Posted Aug 19, 2015
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Freshdesk, a provider of cloud-based customer support software, has acquired live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk's real-time chat support capabilities.

In addition to enhanced video and voice features, the acquisition of 1CLICK means Freshdesk customers will soon have native co-browsing capabilities that allow support agents to see the customer's screen and interact with it in real time to resolve issues.

"It is exciting to see Freshdesk's journey from a startup to 50,000 customers," said Hrishikesh Kulkarni, founder and CEO of 1CLICK, in a statement. "We were impressed by Freshdesk's innovative roadmap and that made it an easy decision to join them in their efforts to build out the future of customer collaboration."

"We developed Freshdesk to make it easy for brands to interact seamlessly with their customers across any channel," said Girish Mathrubootham, Freshdesk CEO, in a statement. "Today we are delivering on that vision at full scale. Social, mobile, and chat have become important channels. The acquisition of 1CLICK strengthens our video, chat, and co-browsing capabilities and shows our commitment to evolving our products to meet the needs of our customers. It's exciting to see small businesses and enterprises using Freshdesk to offer exceptional support and keep their customers happy."

The acquisition of 1CLICK comes on the heels of Freshdesk signing its 50,000th customer and closing its $50 million Series E financing.


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