Intelligent Contact Centers for Better Customer Experiences

Sponsored By: inContact, eGain, nanorep, Cogito, Convergys, 24[7] and Genesys

The past several years have been a super-productive period in the field of customer service delivery, especially as it relates to call centers.

Download this all-inclusive preview into the intelligent uses of technology and get an inside view of what is possible today—and where the future of customer service is headed.

• How Workforce Intelligence Creates A Better Customer Experience by inContact

• How Intelligent Contact Centers Do Better In Customer Engagement by eGain

• Shifting Customer Service From “Cost Center” To “Value Center” by nanorep

• Build An Emotional Connection With Your Customers by Cogito

• How To Turn Disjointed Interactions Into Satisfying Customer Journeys by Convergys

• Accelerate Time-To-Value With These 3 CX Quick Wins by 24[7]
  
  
• Is Your Contact Center Putting Your Customer Experience Strategy On Hold? by Genesys

Learn what ambitious customer service executives and CEOs are now focusing on in the contact center. You can also register to attend a Roundtable Webinar on this same topic on September 14, 2016, at 2:00 p.m.