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January 09, 2017

CRM Across the Wire
Verint Launches Mobile Work View
Verint's Mobile Work View extends common work activity for contact center agents from the desktop to the smartphone. (Featured on SmartCustomerService.com.)
ConvergeHub Partners with NexInteractive
The partnership brings customer information and knowledge to sales, marketing and support agents in real time.
Marqii Launches to Help Local Businesses Advertise Specials
Marqii is a local mobile business platform for restaurants and bars to communicate daily specials to consumers nearby.
SoftServe Partners with ADAM
The partnership will help companies boost engagement through increased digital asset management capabilities.
Freshdesk Acquires Pipemonk to Streamline Integrations
The combined companies will work to create seamless integrations between business apps for heightened customer engagement.
Qlik Acquires Idevio
The acquisition of Idevio bolsters Qlik's visual analytics platform withl map visualizations and location-based analytics for both Qlik Sense and QlikView.
Taboola Acquires Commerce Sciences
The acquisition of Commerce Sciences increases Taboola's ability to personalize web experiences for consumers.
CRM Featured News
Remark Media Announces a Collaboration with Tencent
The two companies will work together on a precision marketing solution.
MegaPath Partners with Tenfold and Launches the Connector Add-On Service
CRM and help desk integrations aim to help businesses optimize their telephony systems.
Insight
Are CMOs’ Jobs in Jeopardy?
Research suggests that more than 30 percent of chief marketing officers could soon be out of work
Magazine Features
How to Succeed at Mobile Marketing
Marketers need to meet consumers on the platforms they're already using and connect the dots between them
Viewpoints
Turning Agents Into Superheroes
How to supercharge your customer service team. (Featured on SmartCustomerService.com.)
The Omnichannel Mobile Lifestyle: Meet Customers Where They Are
It's time for messaging hierarchies that customers get to choose.



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