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December 14, 2016

Case Studies
8x8 Lets MOBI Go 24x7
Cloud phone and contact center systems enable MOBI to expand service
CRM Across the Wire
BombBomb Releases Video Sales App
BombBomb's iOS app for salespeople offers video email message, with in-built tracking and enhancements to increase productivity.
Altitude and Panda Security Partner on Contact Center Security Solution
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
Jivox Partners with AppNexus for Online Ad Retargetting Solution
The integration of Jivox IQ and AppNexus Programmable Bidder enables marketers to transform retargeting ads into sales-conversion campaigns with message personalization and audience micro-targetting.
Pyze Unveils Growth Intelligence 2.0 for Mobile, Web and Native Applications
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
Virtual Hold Technology Updates Its Callback Option
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
Dstillery and Bombora Partner
The partnership between Dstillery and Bombora will enable prospecting and campaign analytics for B2B marketing.
CRM Featured Articles
Instant Technologies Announces Instant Chime 2.5
The updated solution offers a virtual agent platform aimed at improving enterprise integration and customer engagement.
Chipotle Admits to Poor Customer Service, but Promises to Improve
Chipotle founder and co-CEO Steve Ells admitted the company has underperformed in customer service, with roughly half of its 2,100 restaurants receiving C grades for service, but Ells said Chipotle is devoting "laserlike" attention to the situation. (Featured on SmartCustomerService.com.)
The Tipping Point
Social Customer Care Is a CEO’s No. 1 Initiative
If customers complain about you online, take heart: That means they're still customers
4 Keys for Energy Providers Embracing Digital CX
To become a 'Digital Utility,' companies must deliver on a rising set of customer choices, expectations, and engagement preferences.
Science Supports the Need for Better Customer Experiences
Consumers are hard-wired to hate down time, but poor digital experiences persist despite the scientific imperative. (Featured on SmartCustomerService.com.)

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