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June 24, 2015

Case Studies
Blu's Market Expansion Leads to NetSuite Rollout
E-cigarette manufacturer builds brand awareness and customer satisfaction with case management
CRM Across the Wire
Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction
J.D. Power Study finds customers growing in their preference for Web self-service interactions.
Loopd Lands Additional $1.5 Million
Loopd plans to expand its offerings in the area of event analytics.
Hubwoo Adds Transparent Data Encryption
Hubwoo's cloud-based source-to-pay solutions now come with data encryption.
IBM Launches Event Readiness to Help Businesses Handle Spikes in Online Traffic
A new service from IBM Commerce helps businesses prepare for unexpected surges in Web site sales.
CRM Featured Articles
Aspect Software and LiveVox Combine Contact Center Solution with Workforce Management in the Cloud
Partnership and product integration between Aspect and LiveVox helps companies forecast and optimize calling campaigns and agent staffing.
Customer Experience
Taking a Measurable Approach to Customer Experience
The ideal experience must deliver for consumers and businesses
4 Ways to Avoid Losing Deals
Get your sales back on track by recognizing the pitfalls—and avoiding them.

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