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June 01, 2015

CRM Across the Wire
MarketSight Releases MarketSight 10
MarketSight adds a new user interface to its data analysis and reporting solution.
RightAnswers Releases Automated Knowledge Quality Tool
Knowledge Quality ensures high-value knowledge creation for customer service.
Salesforce Releases Wave for Big Data
Salesforce Wave for Big Data is based on the Salesforce Analytics Cloud.
Jacada Awarded Additional Visual IVR Patent
Jacada's latest U.S. patent covers the transition from self-service to agent-assisted interaction.
8x8 to Acquire DXI for $25.3 Million
The deal expand's 8x8's presence in Europe and enhance its contact center capabilities.
Experian Data Quality Launches Self-Service Email Validation Tool
Users upload their email lists and Experian returns the results in real time.
CRM Featured Articles
Customers to Companies: We Want Better Service and More Channels. Companies to Customers: Sorry, I Didn't Get That
A new report finds wide margins between what companies think their customers want when it comes to support and what their customers really want. (Featured on SmartCustomerService.com.)
Episerver Launches Updated Digital Experience Hub
Extended capabilities include new marketing and CRM integrations.
InsightSquared Offers Sales Pipeline Analytics on Salesforce’s AppExchange
Detailed views of past pipeline activity allow organizations to put together better sales strategies.
Insight
Required Reading: Disrupting Digital Business Requires Right- and Left-Brain Thinking
Digital Darwinism is unkind to those who wait.
Pint of View
Customer Experience: Code Blue
There's more to patient care than what happens within a hospital's walls.
Viewpoints
Why It's Time for CRM to Evolve
To satisfy today's hyper-connected consumer, you need a holistic approach.



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