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April 27, 2015

CRM Across the Wire
HeyWire Adds to Its LiveText Business Messenger App
New features let users better respond to customer text messages sent via business' main phone lines.
GoodData Adds Features to Access, Analyze, and Share Data From Anywhere
GoodData's new additions lets analysts add, manage, and explore new data sources.
AnswerDash Launches New Web Analytics Features
AnswerDash Analytics provide instant insight into Web users' behavior.
ForceManager Updates Its Mobile CRM App
New features include offline data persistence, improved time management, and enhanced geolocation functionality.
Bpm'online Releases Bpm'online Real Estate 7.5
New version of real estate CRM solution offers greater MLS integration, contract management, and customization capabilities.
Where2GetIt Expands Brandify's Local-Social Capabilities
New location-based marketing platform promises to elevate brands' social engagement.
CRM Featured Articles
NetSuite Announces Acquisition of Bronto
With the acquisition, the company will attempt to close the gaps between commerce and marketing.
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics
The integration makes user experience reporting available on a familiar interface.
LiveHive Reveals Updated Version of its Sales Acceleration Platform
The additions combine engagement and automation capabilities that will speed up salespeople's emailing routines.
Can Old-School Customer Service Meet Multichannel Expectations?
In a multichannel-obsessed world, it's not all about the latest and greatest technology. Does your company need to go back to basics? (Featured on SmartCustomerService.com.)
Will Apple's Smart Watch Boost Business?
The wearable device can track users' movements, prompting interest from marketers.
Pint of View
Designing Humor: IKEA Mocks Apple
Our consumerist obsession values hype over innovation.
5 Tips to Supercharge Customer Services
A teamwork-centered approach is an essential foundation.
Comparing Cloud-Based Contact Center Platforms
Evaluating a new cloud-based contact center platform partner? Make sure you include these items on your checklist. (Featured on SmartCustomerService.com.)

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