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January 12, 2015

CRM Across the Wire
Outbox Partners with inContact
The partnership will allow for integrations with other CRM systems.
Acqueon Partners with Umojo for Cloud Contact Center
The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.
CallRingTalk Launches Music on Hold
New tool lets companies play customized audio while callers wit on hold for a live agent.
CRM Featured Articles
Interactive Intelligence Adds Directory to Its PureCloud Collaboration System
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
Microsoft Releases Updated Parature Customer Care Solution
The largest release in Parature's history includes more than 30 new features.
Magazine Features
In Customer Service, It's More Efficient to Be Effective
Rushing customers off the phone might cut costs, but ignores the potential for greater value.
The Tipping Point
From Purpose to Profit
Activating a purpose galvanizes employees, drives culture, and boosts the bottom line.
6 Tips for Converting Leads into Clients
Be informed and ask the right questions to establish credibility and trust.

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