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August 20, 2014

CRM Across the Wire
evolve24 and Sherpa Analytics to Merge
The merger of evolve24 and Sherpa Analytics will lead to a bigger and stronger big data analytics company.
CallTrackingMetrics Releases Keyword Spotting
Keyword spotting allows businesses to instantly act on and report on inbound phone calls without listening to a single recording. (Featured on SpeechTechMag.com.)
[24]7 Releases [24]7 Speech
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
LeadSift Releases Audience Intent Miner to Bring Ad Targeting to Twitter
Audience Intent Miner lets marketers identify, understand, and target customers by demographics and psychographic data from Twitter.
CRM Featured Articles
Customer Experience 2014: How to Influence and Win Customers
Want to really please your customers? Step away from technology for a minute and go old school. (Featured on SmartCustomerService.com
How to Master the Mobile Mind Shift
It's all about adding utility to mobile moments.
Is Kid-Targeted Marketing Unethical?
With children going online more often, Internet advertising comes under scrutiny.
Win Over Consumers with Intelligent, Targeted Marketing
Choose the latest technology over hit-or-miss efforts.

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