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March 31, 2014

CRM Across the Wire
Confirmit Launches Horizons Version 18
Horizons 18 features a new SmartHub, a single place to capture, analyze, and respond to customer and employee feedback.
Answers Launches Shopper Ratings Product Reviews Platform
Shopper Ratings is the latest addition to the Answers Cloud Services product suite.
D&B and SugarCRM Form Strategic Partnership
SugarCRM will be powered by D&B's business content.
LiveHive Launches Insights 2.0 with Predictive Prospect Opportunity Ranking
LiveHive's Insights solution tells salespeople which communications are resonating with customers.
Matter Inside Launches Email Relationship Management
Matter Inside's ERM solution makes email marketing more relevant and appealing.
CRM Featured Articles
Adobe Announces Strategic Partnership with SAP, Touts Updates to Marketing Cloud at Adobe Digital Marketing Summit (Video Interview)
Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing.
Solving Technology's People Problem
SAS Executive Conference shows how to lead an organization's embrace of technological change.
Marketers Need to Reinvent Themselves, Adobe Execs Urge at Day Two of Adobe Digital Marketing Summit
The majority of marketers expect their roles to change next year, but few know how to handle it.
On the Scene: NRF's Big Show
Harnessing technology to improve the retail experience.
5 Tips IT Agents Need to Handle Unhappy Customers
Tech support representatives can often face a barrage of disgruntled customers. Here are some tips to alleviate stress for you and them. (Featured on SmartCustomerService.com.)
Build a Solid CRM Foundation
Master the basics before taking on the latest innovations.

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