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January 22, 2014

CRM Across the Wire
Attivio and Quant5 Team Up on Analytics Solution
A partnership between Attivio and Quant5 has yielded a cloud-based predictive customer analytics solution.
Cirrus Insight Brings Timba Surveys to Gmail
Now Salesforce users can see results of Timba Surveys right from their inboxes.
HomeFront Software to Debut HomeBuilder CRM
The HomeFrontCRM product is designed exclusively for the home-builder's market.
8x8 Launches Enhanced VCC Cloud Contact Center Solution
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
Jabra Releases BIZ 2300 Headset Purpose-Built for the Contact Center
Jabra's new BIZ 2300 headsets offer improved speech recognition, durability and comfort for contact center environments. (Originally appeared on SpeechTechMag.com.)
CRM Featured News
Brainshark Releases Analytics Dashboard, Sales and Marketing Clouds
The visual interface for Brainshark's new analytics dashboard features more robust analytics in a central location.
IBM Commits $1.2 Billion to Expand Its Cloud Network
The investment doubles the data centers running on SoftLayer architecture.
Genesys Further Ventures into the Cloud with Ventriloquist Acquisition
The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions. (Featured on SpeechTechMag.com.)
Customer Experience
Integrating Social Media Is a Strategy for Success
Expand your insights with a hub and spoke model.
REAL ROI
MaintenanceNet Automates Warranty Sales for Schneider Electric
Emailed quotes take the burden off resellers to renew service contracts.
Viewpoints
Three Tips to Optimize Your Social Media Success
Focus on the right channels to grow revenue and satisfy customers.



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