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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 04, 2013

CRM Featured News
SugarCRM Teams up with HootSuite
The SugarCRM app for HootSuite helps sales and customer service teams engage and create new leads and cases directly from social media messages and profiles from within the HootSuite dashboard.
Verint Debuts Voice of the Employee Solution
Verint bets that by engaging front-line employees, you'll also engage customers, create better care, improve satisfaction and loyalty, and realize higher profits.
Silverpop Launches Web Personalization for Marketers
SmartContent delivers the right message in real time to Web site visitors.
Campaigner Adds Features for High-Impact Email Marketing
The upgraded solution features new interfaces, segmentation, and workflow functionality.
Infor Delivers New Inforce Technology
New tools improve connectivity between ERP and CRM operations.
One-to-One Service.com Offers New Live Chat Solution
iService Chat will be part of the company's overall iService customer interaction solution.
Front Office
Retailers Can Combat Showrooming
As more people use smartphones, tablets, and e-commerce sites, showrooming will likely intensify.
Magazine Features
Luxury and Discount Retailers Seize Digital Marketing Momentum
With no one-size-fits-all solution, companies strive to stand out to core customers.
Viewpoints
Paying Attention to the Service Experience
Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.
Vanity Metrics 2.0
Deriving actionable intelligence from big data.



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