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August 07, 2013

Expect the Unexpected from Customer Experience
For true results, try, try, and try again.
CRM Featured Articles
Engagor Launches in the U.S., Secures $2.6 Million in Funding
The provider of a real-time customer engagement, social media monitoring, and analytics platform opens a San Francisco office.
LoyaltyExpress Unveils CustomerManager 5.0
Lead management, integrated lead lifecycle with calendar functionality, new user interface, and greater list upload and lead assignment capabilitiesround out the enhancements.
Sales Navigator Now Includes In-App Calling
Sales Navigator Calling lets users tap screens to make calls to sales contacts.
VelociData and Informatica Partner on Big Data Analytics
The two companies jointly developed a new micro-supercomputing engineered solution for faster response times for multimillion-row data sets.
PowerObjects Releases Microsoft Dynamics CRM Lead Scoring Add-on
PowerScore allows users to define criteria to automatically score leads and contacts.
Magazine Features
The 2013 CRM Elite
The Smarter Way to Do Customer Service
Follow these guidelines to identify some of the biggest problems smart customer service presents and discover how you can break these patterns.
Increase Your 'Brandshare'
Empower your sales force to increase awareness and deepen relationships.

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