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June 03, 2013

CRM Featured Articles
Conversocial Updates It Social Customer Service Platform
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
NICE Releases Updates to Its WFO Solutions
New offerings let businesses incorporate collaboration and gamification into their operations.
Salesforce.com Launches Company Communities
Widens scope of Salesforce platform to drive enterprise mobility.
Optify Offers "Light but Dynamic" CRM Solution for SMBs
Software provider extends Optify Connect to small and mid-sized businesses.
Comm100 Upgrades Live Chat for Use on Mobile Devices
Redesigned windows and user interfaces cap the company's move to mobile.
Front Office
Join the Conversation and Build Customer Trust
By joining customers' network of peers, organizations have an opportunity to improve customer trust.
Magazine Features
The Complex Challenge of Repairing Customer Trust
Social media provides businesses with intriguing opportunities to strengthen the bond with consumers. 
Improving Marketing and Sales Alignment
Don't let a shift in power catch you unprepared.

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