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May 13, 2013

CRM Featured Articles
Intelliverse and Cincom Partner on Multichannel Contact Center Solution
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
InvisibleCRM Partners with SAP on Enhanced Integration and Interfaces
Through the new OEM agreement, the two companies will increase ease of use and interactions for people on the go using SAP CRM.
ExactTarget Expands Its Platform Tools
New programs and SDKs will accelerate digital marketing app development.
ResponseTek Releases a Mobile App
ResponseTek Mobile provides access to comprehensive dashboards, KPIs, and survey results.
InsideView Launches InsideView for Marketing
Cites growing demand to attribute marketing efforts to revenue performance.
The 360-Degree View Must Go Further
Competitive advantage requires a multidimensional view of customers.
The Tipping Point
Unlock Growth with Agile Selling
Valuable takeaways from leading-practice companies.
Transform Your Big Data into Big Knowledge
Social networks provide challenges, but opportunities too.

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