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March 04, 2013

CRM Featured Articles
Pegasystems Enhances Its Customer Process Manager
The company adds collaboration, predictive features for customers and support agents.
Maritz and Badgeville Join Forces to Gamify Customer and Employee Loyalty
The two companies team up to drive engagement programs with virtual rewards, gamification, and full-service reward and fulfillment solutions.
Intradiem Turns Idle Time to Productive Time for Agents
Intradiem's Intraday Task Management technology enables the distribution of back-office work to frontline contact center agents.
TagMan Introduces Leap Platform
New product lets marketers track and analyze customers' multichannel journey.
Front Office
What Motivates Customer Service Decisions?
Fear is not a strategy.
Magazine Features
CRM Service Awards: Service Leaders
Essential Steps to Creating a Single View of Your Customer
Coordinate your data to gain a greater ROI.

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