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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
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February 04, 2013
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Daily News
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Parature and Microsoft Expand Partnership
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Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
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Anthony Lye Joins Marketing Agency LBi
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The former Oracle CRM executive will drive growth of the agency's cloud applications, platform, and data.
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ExactTarget Adds Integrated MobilePush Application
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New app lets marketers integrate push messaging into digitital marketing campaigns across email, text, social, and the Web.
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BT Enhances BT Contact Suite
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BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
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Genesys Expands Relationship with Salesforce.com
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Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange.
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Attensity Names New President/CEO
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Kirsten Bay takes on the job. Ian Bonner stays on as chairman of the board.
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Oracle Wants to Take Customers Out of Systems Integration
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The company plans to continue to aggressively go after cloud computing share.
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Front Office
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Magazine Features
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Case Management Takes a Dynamic Turn
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Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
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Viewpoints
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