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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 08, 2012

CRM Featured News
Awareness Adds Scoring to Social Marketing Automation Suite
New features let users define their own segmentation rules and more.
Knowlagent and NexxPhase Partner to Improve Agent Productivity
The relationship expands NexxPhase's contact center services and broadens Knowlagent's market reach.
Interactive Intelligence Enhances Business Process Automation Software
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
MutualMind, LexisNexis Team on Social Media Intelligence for Law Firms
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
Freshdesk Launches FreshMobile
The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.
Customer Experience
The Guiding Assumption
What do you really think about your customers?
Magazine Features
The 2012 CRM Influential Leaders
Viewpoints
Using Twitter as a Strategic Weapon
Great ideas are only a tweet away.



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