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May 02, 2012

CRM Featured Articles
NICE Releases Mobile Reach
Solution helps smartphone users determine the best way to reach customer service.
MOH Technology Releases on Hold Messaging Solution
New service automatically updates on-hold messaging and simplifies direct audio streaming.
CRM Idol Kicks Off Its Second Season
Annual competition offers small businesses opportunities for exposure, resources, and advice.
Sixty Percent of Firms Use Social Media for Customer Support
Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Front Office
Going Against the Grain with Gamification and NLU
Magazine Features
Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."
Drive More Profitable Customer Relationships
Six tips for transforming your marketing group from a cost center to a revenue center.

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