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March 14, 2012

CRM Featured Articles
Verizon to Close Some Call Centers
The call center consolidation project will affect more than 3,000 employees.
TeamSupport.com Adds Communities Feature to Customer Portal
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
Yesware Expands Sales Productivity Solution
New features include Google Maps integration, deeper email tracking.
Green Dot to Acquire Loopt
Loopt is a pioneer in mobile user interface design, real-time location-based mobile rewards marketing, and geo-location application technology.
WorkSpace Communications Launches WorkSpace Warriors Initiative
The program provides efficient, affordable, and customized domestic outsourcing alternatives while giving jobs to returning American veterans.
Customer Experience
For Better Service, Try Exploitation
With social media, there's no excuse for not knowing your customer.
Who Benefits from QR Codes?
2D bar codes are a great marketing strategy, at least in theory.
From Flatlining to Thriving
Improved service, rather than product innovation, is key to sales transformation.

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