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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 19, 2011

CRM Featured News
SAP Releases New Business Intelligence and Enterprise Information Management Solutions
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
UTOPY Launches SpeechMiner SaaS Express
The software places automatic speech analytics in the cloud.
ShopIgniter Launches Tool to Measure Social Influence
ShopIgniter's commerce influence scoring system is geared toward scoring retailers' or brands' customers in the context of their specific business.
Customer Centricity
Hire, and Empower, a Chief Customer Officer
This customer-centric position can unite siloed departments
REAL ROI
Call Center Software Opens A Window of Opportunity
Blinds.com improves bottom line and organizational efficiency with new phone systems
Viewpoints
Acceptance Challenges in Implementing CRM/Sales Automation Tools
What makes a company's automation processes successful?



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