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September 19, 2011

Case Studies
Call Center Software Opens A Window of Opportunity
Blinds.com improves bottom line and organizational efficiency with new phone systems
CRM Featured Articles
UTOPY Launches SpeechMiner SaaS Express
The software places automatic speech analytics in the cloud.
ShopIgniter Launches Tool to Measure Social Influence
ShopIgniter's commerce influence scoring system is geared toward scoring retailers' or brands' customers in the context of their specific business.
Customer Centricity
Hire, and Empower, a Chief Customer Officer
This customer-centric position can unite siloed departments
Acceptance Challenges in Implementing CRM/Sales Automation Tools
What makes a company's automation processes successful?

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