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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 20, 2011

CRM Featured News
Extending the Cloud for Salesforce.com
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Bloggers Trusted More Than Celebrity Endorsements
A new BlogHer study finds that women are big users of social media to make purchasing decisions.
Insight
Companies Need to Make Better Friends
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Global Coalition Loyalty Program Membership to Top 1 Billion in 2011
Fourteen percent of the world's population belongs to at least one such program, according to Finaccord
Viewpoints
Bringing Problems to Your Customer Service Team
If your customers don't bring YOU their problems, then where do they bring them?



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