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June 07, 2010

CRM Featured Articles

Utopy Announces 3 New Speech-Based Solutions

First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.

Magazine Features

Crumbling into Communities

Even as Facebook's membership nears the half-billion mark, your customers are splintering into thousands of other communities. Whether or not these groups are yours, you need to pay attention.

Viewpoints

Ain’t Been Droppin’ No Eaves

Tips for eavesdropping on social media conversations.

Front Office

Social CRM Is Growing Up Fast