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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 29, 2010

CRM Featured News
Retailers Embrace "The New World of Consumer Centricity"
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10: The chief executive officer of Home Shopping Network details how to engage customers and improve service.
Confirmit Broadens Its Horizons
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
Magazine Features
The 2010 CRM Service Awards: Rising Stars -- Introduction
The 2010 CRM Service Awards: Rising Stars -- CallCopy (The Copy Cat)
Echoing the big players' functionalities, a spate of new releases are pushing CallCopy toward the upper tier.
The 2010 CRM Service Awards: Rising Stars -- Clickability (The Deliveryman)
In a fragmented Web content management field, Clickability's on-demand solution is delivering results in unexpected places.
The 2010 CRM Service Awards: Rising Stars -- ClickFox (The Quick Fox)
Emphasizing the analytics of customer experience has helped ClickFox make inroads where others have struggled.
The 2010 CRM Service Awards: Rising Stars -- Communispace (The Dance Partner)
Communispace does a nifty two-step, providing clients with private communities and then helping to glean information from participants.
The 2010 CRM Service Awards: Rising Stars -- LiveOps (The Home Team)
LiveOps' solutions for outsourcing and workforce management enable contact centers to employ work-at-home agents.
The 2010 CRM Service Awards: Rising Stars -- Nexidia (The Wordsmith)
Nexidia is one of the few companies able to decipher speech analytics and make the technology relevant to the contact center.
Viewpoints
“For a Happy Customer, Please Press 1”
How interactive voice response helps CRM.



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