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December 07, 2009

CRM Featured News
Poor Customer Service Costs Billions
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Sales Gets eTrigued By Marketing
A new solution by eTrigue gives sales a taste of marketing automation.
Intuit Gets into Customer Management
From hodgepodge to homogeneity, Intuit provides a new home for customer information.
Customer Service by the People for the People
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Insight
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
Viewpoints
The Moment of Power
Boost customer retention by acting at the right time.



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