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August 19, 2009

CRM Featured Articles

Infor Delivers CRM to IBM System i Users

The move looks to help the install base of 14,000 integrate basic CRM functionality with existing Infor ERP systems.

Forrester Gives a Welcoming Wave to Complex Event Processing

Citing heavy demand, the research firm unveiled its first-ever evaluation of nine vendors in the rapidly maturing space.

Knoa Provides a Comprehensive View of Business Application Use

The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.

Webtrends Looks to Reclaim Position in Web Analytics Market

In what the company calls its biggest launch ever, Webtrends unveils Analytics 9 and acquires Widemile.

Viewpoints

Reclaim Your Sanity and Win the Business

No more customer-reference fire drills.

Get Smarter with Knowledge Management

CRM + KM = smart CRM.

No Pain, No Gain

Adoption of a new sales performance system doesn't happen by chance.

Connect

Managing Social Customers for Profit

A new paradigm calls for a reassessment of an industry metric.

Insight

X Marks the Spot

Consumers are looking for you on search engines—but are you there to be found?

On the Scene: Clarity Is SAP’s New Enterprise

SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?

Required Reading: Rave All About It

Author David Meerman Scott reveals the secret to having your idea spread everywhere.