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December 01, 2008

CRM Featured Articles

Sage Keeps the Economy in Mind

Sage Summit '08: Keynotes reveal inaugural customer awards and encourage customers to fight through the recession like champions.

RightNow Puts the Pieces Together

The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.

Voice of the Manufacturer

A new solution by Bazaarvoice aims to bring manufacturers into the conversation.

RightAnswers Sees Web 2.0 in Knowledge Management's Future

A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.

Magazine Features

Transparency

Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?

Viewpoints

Electronic Invoicing Gets the Job Done Efficiently

Paperless payments reduce staff support, errors, and overpayments.

Front Office

Build Transparency and Trust

Clearly, improving customer trust should be a major focus for organizations in 2009.