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December 01, 2008

CRM Featured Articles
Sage Keeps the Economy in Mind
Sage Summit '08: Keynotes reveal inaugural customer awards and encourage customers to fight through the recession like champions.
RightNow Puts the Pieces Together
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Voice of the Manufacturer
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
RightAnswers Sees Web 2.0 in Knowledge Management's Future
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Front Office
Build Transparency and Trust
Clearly, improving customer trust should be a major focus for organizations in 2009.
Magazine Features
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Electronic Invoicing Gets the Job Done Efficiently
Paperless payments reduce staff support, errors, and overpayments.

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